FFXIV producer and director Naoki Yoshida apologizes for housing lottery issue

A very annoying bug in Final Fantasy XIV‘s new house purchasing lottery system was discovered over the weekend.

After placing their bids and entering the lottery for a house, players awaited the first round of results only to find that an error had prevented a winner from being chosen. This didn’t happen with all plots, with some going through as expected and a winner being chosen. However, in some circumstances, players encountered messages stating “Results show no participants” and “The winning number is…0. May you have better luck next time.” 

In a message posted to the Final Fantasy XIV Lodestone site, producer and director Naoki Yoshida apologized to players for the issue and stated that the team is investigating the cause. In response to the bug, the lottery result period is being extended and a new lottery period will not begin until it has been fixed.

“We apologize for the inconvenience this is causing to our players,” he wrote. “We will continue to work on identifying the cause of the issue and addressing it so that the lottery system correctly determines the winner and displays the proper results.”

In a follow-up message, Yoshida said that the team is still working on identifying the cause of the issue and confirmed that they still have all the lottery data. This means that players who have already claimed their gil refund do not have to worry about missing out on any measures taken in the future to remedy this issue.

“We will continue to carefully investigate and address the causes of these types of occurrences,” he wrote. “We still have the lottery data, and it is possible for us to confirm the status of entry applications through our database server logs. These logs will be referenced to ensure that players who have accepted their gil refund from losing the lottery will not be negatively affected by the measures we will be taking afterwards. We apologize for the inconvenience caused by these issues, but please rest assured regarding this point.”

Final Fantasy XIV is available now on PlayStation 5, PlayStation 4, and PC.

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